The Consultant partner realizes he needs a comprehensive technology strategy for his client, rather than just traditional managed IT services.
It realized that while proactive maintenance and monitoring of IT environments can prevent downtime, close security holes and provide an overall increase in company productivity. In today’s environment, that competitive advantage can be a major driver of business growth.
Increase in profit margins
Increase in revenue
Low Cost of NOC
Customer satisfaction
The Challenge
The IT Consultant’s client, a manufacturing firm, realized they needed a new perspective regarding IT support and service management. The complexity of the business had grown and was running up against legacy cost controls and a reactive approach to technology services.
IT service management was solely focused on resolving immediate computer, server, and network issues that had already caused downtime and interrupted productivity. The company realized it was time for a new approach—a preemptive process that would prevent common issues, provide better network security, reduce downtime, and allow them to focus on business goals.
The company knew they needed time to focus on their core value-added business needs such as improving manufacturing processes and leveraging their ERP system for maximum value through predictive analysis reports and supply chain integration enhancements. This would require new technologies and streamlined processes from IT support.
What did
MSP1 do
The IT Consultant engaged MSP1 after hearing about our comprehensive approach from client references and vendor partners such as Microsoft.
The Consultant knew that they needed something more than just a fixed fee help desk. They needed an organization that could help build the client environment on a stable platform.
MSP1 interviewed the key stakeholders to identify client requirements, review strategic needs, as well as immediate risks and vulnerabilities.
MSP1’s thorough analysis pinpointed the instability of the network as the biggest factor leading to frequent outages that impacted production.
MSP1 devised a plan that would not only lead to increased stability of the network but would also reduce costs long-term. We deployed new network managed switches and firewalls and migrated email to O365. In addition, we set up operational maintenance of the servers, workstations and network, and took over the responsibility of first line support.
The Results
- Increased client productivity by moving beyond traditional Managed IT Services
- No downtime for the organization
- Helped the company remain competitive in its marketplace
- Company realized investing in IT is a long-term strategic business
- Greater value in operational productivity, enabling them to serve their customers and grow their business
