Leading MSP Scales Business and Operations with MSP1

ABOUT THE MSP

The MSP is a future-focused managed IT services provider that works with carefully chosen strategic partners to deliver a comprehensive range of managed IT services for SMEs.

60%

Increase in profit margins

25%

Increase in revenue

45%

Low Cost of NOC

100%

Customer satisfaction

The Challenge

After growing from a one-person break-fix business to a full-fledged

Managed Service Provider, with a staff of 10, the MSP had difficulty in scaling its operations. Hiring additional operations staff hardly made a dent in the situation, as signal noise and repetitive issues made it all but impossible for their team to focus on fixing root causes.

What did
MSP1 do

MSP1 built a dedicated  team for the MSP and made the NOC functional in days to proactively monitor and manage the entire client network 24x7x365 days. Overnight, we solved all network related problems that had been around for a long time. 

Encouraged by the immediate impact on their business, the MSP took the next step and outsourced their help desk to MSP1, a move that freed their team to focus on higher-level work. 

The dedicated HelpDesk from MSP1 has allowed them to change their business model considerably. 

Freed from day-to-day firefighting, the MSP has now embraced a more proactive customer engagement model. 

The Results

The Technology we use to support the MSP

Dedicated NOC
Dedicated SOC
Dedicated Helpdesk
Azure
Kaseya
Microsoft
Google

Ready to reduce your technology cost?

case studies

See More Case Studies

Dedicated SOC and Cybersecurity- MSSP Case Study

MSSPs enable companies to support a wide range of security operations and services without having to maintain the necessary expertise in house. Those services can range from basic outsourced security monitoring to detailed compliance reporting and strategic consulting services.


✔︎ Cost savings
✔︎ Dedicated Security Operations Centers

Learn more
Contact us

Partner with us for Comprehensive Managed Services

We’re happy to answer any questions you may have and help you determine which of our services best fit your needs.

Your benefits:
What happens next?
1

We Schedule a call at your convenience 

2

We do a discovery and consulting meting 

3

We prepare a proposal 

Schedule a Free Consultation