ABOUT MSP
The MSP based in Florida, United States, changed RMM platform providers twice in two years.
80%
Increase in profit margins
30%
Increase in revenue
55%
Low Cost of NOC
100%
Customer satisfaction
The Challenge
MSP was unable to streamline efficiencies from their multiple RMM tools. They were also unable to lower RMM costs and increase profit margins. They were spending more time configuring and monitoring their RMM tools.
What did
MSP1 do
MSP helped identify the right RMM for the MSP and built a dedicated NOC, thereby providing a single pane of glass to remotely monitor, manage and support customers, including remote access, patch management, and anti-virus.
The Results
- MSP generated 80% profit margins
- 10% increase in revenue
- Lowered NOC costs by 55%
- Superior service delivery through dedicated NOC
The technology that we use to support Paysafe
Dedicated NOC
Kaseya
Autotask
Datto
Microsoft
