Benefits of Dedicated NOC
Our network operations centers monitor tens of thousands of infrastructure elements around the clock. High-level NOC management expertise and custom-built systems ensure you and your customers achieve the infrastructure performance and availability needed to grow and thrive with confidence in a quickly-changing IT landscape.
Proactive Monitoring & Remediation
24x7x365 Monitoring by using a combination of advanced technology and automation, as well as human oversight, we identify, categorize, prioritize and remediate proactively.
Ability to scale
We are known for our flexibility and adaptability. Teams and services can easily be scaled up or down based on the organization’s needs or in response to specific events.
Lower cost
MSP1 Dedicated NOC is more cost-effective than operating an in-house NOC because of resource costs arbitrage and automation.
Enhanced maturity
Shortcut to maturity. MSPs that partner with us benefit from the latest, most advanced solutions, purpose built technology with enriched service quality.
Our Dedicated NOC services let you focus on your business
Simply put, our goal is 100% uptime for each client’s technology environment—whether we’re supporting you directly or supporting your customers.
Cutting edge NOC for your Managed Services
Our Dedicated NOC uses advanced event detection systems and SLA-specific responses to keep infrastructures operating. MSP1 NOC services are thorough and comprehensive, from initial setup to 24×7 support to post-event analysis and reporting
Monitoring & Management
Monitor, detect, and process events and faults
Incident Management
Detect and resolve incidents proactively to minimize downtime
Problem Management
Diagnose the root cause of incidents and submit change requests to resolve those problems.
Client Onboarding
Onboard client infrastructure, ensure all support services including CMDB setup, notifications setup, runbooks.
Change Management
Record and manage changes, scheduled maintenance support as well as Requests for Change, including MACD
Reporting & Analytics
Aligns services with changing business needs and improve effectiveness, compliance, quality and performance.