Dedicated Helpdesk

Private label help desk for MSP to raise
efficiency and reduce costs of operations

Services

L1 support

Manage and perform L1 help desk services or cooperate with customer as an extension of your in-house L1 support team

L2 support

Provide a part of L2 technical support, possibly in collaboration with your in-house technical support team

Reporting & Analytics

Aligns services with changing business needs and improve effectiveness, compliance, quality and performance

Dedicated Helpdesk

With 12 years of experience in providing L1-L3 support services, MSP1 offers outsourced white label help desk services to relieve MSPs from the burden of keeping and scaling up an in-house help desk team. You reserve the customer relationship ownership, while our company covers your customers’ help desk needs under your brand, upholding its reputation.

Benefits of Dedicated Helpdesk

70% less than building an enterprise grade SOC in house

Your investment + MSP1 experts = world class service

Purpose built technology with enriched customer service

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Your Trusted Partner

MSP1 is the trusted Managed Services Partner for MSPs and MSSPs across the globe. For details of our Dedicated Services and ROI, book an appointment with our expert now.

North America
  • 177 Old Mill Rd
  • Grove City, PA 16127
  • United States
India
  • 212, Lodha Supremus,
  • Wagle Estate, Thane,
  • Maharashtra 400601