Monitoring and Remediating tens of thousands of 
infrastructure elements around the clock.
Detect and identify events from alarms, calls, and emails. Create incidents and notify or escalate until the incident has been acknowledged.
Event correlation, infrastructure, and services impact determination, and incident prioritization within established SLA timeframes
Deeper, investigative level of troubleshooting expertise in network and IT technologies along with specialized knowledge for highly-involved resolution
 
            
                        Our network operations centers monitor tens of thousands of infrastructure elements around the clock. High-level NOC management expertise and custom-built systems ensure you and your customers achieve the infrastructure performance and availability needed to grow and thrive with confidence in a quickly-changing IT landscape.
Simply put, our goal is 100% uptime for each client's technology environment—whether we’re supporting you directly or supporting your customers. Our NOC uses advanced event detection systems and SLA-specific responses to keep infrastructures operating. Our outsourced NOC services are thorough and comprehensive, from initial setup to 24×7 support to post-event analysis and reporting
Monitor, detect, and process events and faults
Detect and resolve incidents proactively to minimize downtime
Diagnose root cause of incidents and submitting change requests to resolve those problems
Record and manage the performance, utilization, and capacity to ensure SLA
Onboard client infrastructure, ensure all support services including CMDB setup, notifications setup, runbooks
Record and manage changes, scheduled maintenance support as well as Requests for Change, including MACD
SACM required to deliver services and maintains accurate configuration records
Aligns services with changing business needs and improve effectiveness, compliance, quality and performance
NOC technicians monitor environment proactively round the clock
We will remediate any issues that arrises in the IT network, remotely
Scheduled maintenance and patch management during weekends
Customer on boarding and project work such as migrations and new infrastructure build
70% less than building an enterprise grade NOC in house
Your monitoring investment + MSP1 experts = world class service
Purpose built technology with enriched service quality
Get alerts and issues that matter and needs your utmost attention
MSP1 is the trusted Managed Services Partner for MSPs and MSSPs across the globe. For details of our Dedicated Services and ROI, book an appointment with our expert now.