Dedicated NOC services

Monitoring and Remediating tens of thousands of
infrastructure elements around the clock.

Dedicated NOC Features

Notification Support

Detect and identify events from alarms, calls, and emails. Create incidents and notify or escalate until the incident has been acknowledged.

Tier 1 Support

Event correlation, infrastructure, and services impact determination, and incident prioritization within established SLA timeframes

Advanced (Tier 2 & 3) Support

Deeper, investigative level of troubleshooting expertise in network and IT technologies along with specialized knowledge for highly-involved resolution

Our network operations centers monitor tens of thousands of infrastructure elements around the clock. High-level NOC management expertise and custom-built systems ensure you and your customers achieve the infrastructure performance and availability needed to grow and thrive with confidence in a quickly-changing IT landscape.

Simply put, our goal is 100% uptime for each client's technology environment—whether we’re supporting you directly or supporting your customers. Our NOC uses advanced event detection systems and SLA-specific responses to keep infrastructures operating. Our outsourced NOC services are thorough and comprehensive, from initial setup to 24×7 support to post-event analysis and reporting

Services

Monitoring & Management

Monitor, detect, and process events and faults

Incident Management

Detect and resolve incidents proactively to minimize downtime

Problem Management

Diagnose root cause of incidents and submitting change requests to resolve those problems

Capacity Management

Record and manage the performance, utilization, and capacity to ensure SLA

Client On boarding

Onboard client infrastructure, ensure all support services including CMDB setup, notifications setup, runbooks

Change Management

Record and manage changes, scheduled maintenance support as well as Requests for Change, including MACD

Configuration Management

SACM required to deliver services and maintains accurate configuration records

Reporting & Analytics

Aligns services with changing business needs and improve effectiveness, compliance, quality and performance

Monitor 24x7x365

NOC technicians monitor environment proactively round the clock

Remote Remediate

We will remediate any issues that arrises in the IT network, remotely

Patch Management

Scheduled maintenance and patch management during weekends

Projects

Customer on boarding and project work such as migrations and new infrastructure build

Benefits of Dedicated NOC

70% less than building an enterprise grade NOC in house

Your monitoring investment + MSP1 experts = world class service

Purpose built technology with enriched service quality

Get alerts and issues that matter and needs your utmost attention

Your Trusted Partner

MSP1 is the trusted Managed Services Partner for MSPs and MSSPs across the globe. For details of our Dedicated Services and ROI, book an appointment with our expert now.

North America
  • 177 Old Mill Rd
  • Grove City, PA 16127
  • United States
India
  • 212, Lodha Supremus,
  • Wagle Estate, Thane,
  • Maharashtra 400601